Privacy Policy

Introduction

Lumivox is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, services, or organization. We operate in accordance with Thailand's Personal Data Protection Act (PDPA) and maintain transparent practices regarding data handling.

By using our website or engaging our services, you consent to the data practices described in this policy. If you have questions or concerns, please contact us at [email protected].

1. Data We Collect

We collect personal data only when necessary to provide our services or communicate with you. The specific information we gather includes:

Contact Information

When you fill out forms on our website or initiate communication, we collect your name, email address, phone number, and company details if provided. This information allows us to respond to inquiries and deliver requested services.

Technical Information

Our website automatically collects certain technical data including IP addresses, browser type, device information, referring URLs, and pages visited. This information helps us improve website functionality and understand how visitors interact with our content.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser or our cookie management interface. For detailed information about our cookie usage, please review our Cookie Policy.

2. How We Use Your Data

We process personal data based on legitimate business interests and your consent. Specific uses include:

Service Delivery: Contact information enables us to respond to inquiries, provide consultations, deliver contracted AI implementation services, and maintain ongoing communication regarding projects.

Communication: We may use your email or phone number to send service updates, respond to questions, or share information relevant to our engagement. We do not send unsolicited marketing communications without explicit consent.

Website Improvement: Technical data and analytics help us understand user behavior, optimize website performance, identify technical issues, and improve navigation and content organization.

Legal Compliance: We may process data when required by Thai law, regulatory obligations, or legitimate legal proceedings.

3. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. However, we may share information in the following limited circumstances:

Service Providers: We work with trusted third-party service providers who assist with website hosting, email communication, and analytics. These providers access personal data only as necessary to perform their functions and are contractually obligated to maintain confidentiality.

Legal Requirements: We may disclose personal data when required by law, court order, government request, or when necessary to protect our legal rights or the safety of individuals.

Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

Encryption: Data transmitted between your browser and our servers uses industry-standard SSL/TLS encryption. Sensitive data stored in our systems employs encryption at rest.

Access Controls: Personal data access is restricted to authorized personnel who require it for legitimate business purposes. We maintain role-based access controls and monitor data access logs.

Regular Audits: We conduct periodic security assessments and update our practices to address emerging threats and maintain compliance with industry standards.

While we strive to protect your information, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security but commit to promptly addressing any identified vulnerabilities.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

Contact Inquiries: Information from contact forms is retained for two years unless you request earlier deletion or become a client, in which case longer retention may be necessary for contractual and legal purposes.

Client Data: Information related to service engagements is retained for seven years following project completion to comply with Thai accounting and legal requirements.

Analytics Data: Aggregated and anonymized website analytics are retained indefinitely for historical comparison and trend analysis. This data cannot be attributed to individual users.

6. Your Rights Under PDPA

Under Thailand's Personal Data Protection Act, you have several rights regarding your personal data:

Right to Access: You may request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification: You can request correction of inaccurate or incomplete personal data we maintain about you.

Right to Erasure: You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.

Right to Data Portability: You can request to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object: You may object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent: When processing is based on consent, you may withdraw that consent at any time, though this does not affect the lawfulness of processing before withdrawal.

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days as required by PDPA.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, remember your preferences, and analyze usage patterns. Cookies are small text files stored on your device that help us provide a better user experience.

Essential Cookies: These cookies are necessary for website operation and cannot be disabled. They enable basic functions like page navigation and secure area access.

Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how users navigate through our content. This information is aggregated and anonymized.

For detailed information about cookie types, management options, and your choices, please review our Cookie Policy.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently gathered information from someone under 18, we will take steps to delete that data promptly.

9. International Data Transfers

Lumivox operates primarily within Thailand. However, some of our service providers may be located outside Thailand. When we transfer personal data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other legally recognized mechanisms to protect your information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify users through email or website notice. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +66 85 263 9471

Address: 38 Phahon Yothin Road, Chatuchak, Bangkok 10900, Thailand

12. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand or other relevant supervisory authority in accordance with PDPA provisions.